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WORDPRESS
MAINTENANCE AND
SUPPORT

What happens when the website is published? Fret not! We will still provide support and maintain your website.


WHAT DO WE PROVIDE

BACKUPS

Incremental cloud backups comes with off-site storage at Amazon S3.

UPTIME MONITOR

We keep an eye on your websites for you on an interval of 60 seconds.

SECURITY CHECK

Proactive, and check regularly for malware and known vulnerabilities.

PERFORMANCE CHECK

Performance drops are usually not noticed by the naked eye.

KEYWORDS RANKING REPORT

Up to 24 keywords to monitor and showing your competitors.

SCHEDULE REPORT

Weekly site health report.

COMPLETE MALWARE REMOVAL

Daily check and remove any detected vulnerable scripts.

VARIOUS PACKAGE TO FULFILL YOUR NEEDS


LT ONE Website Maintenance Onboarding
RM2,799
12 months
24/7 Uptime Monitoring
Off-Site Backups - Weekly
Website Updates - 6 Credits
Security Scans For Malware - Weekly
Website Performance Report - Monthly
Website Slider & Banner Design - 2
Shared Hosting Plan - 25GB Storage
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Best Seller

LT ONE Website Maintenance Standard
RM3,799
12 months
24/7 Uptime Monitoring
Off-Site Backups - Daily
Website Updates - 12 Credits
Security Scans For Malware - Daily
Website Performance Report - Bi Weekly
Website Slider & Banner Design - 4
Shared Hosting Plan - 50GB Storage
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LT ONE Website Maintenance Enterprise
RM5,799
12 months
24/7 Uptime Monitoring
Off-Site Backups - 2x Daily
Website Updates - 24 Credits
Security Scans For Malware - Daily
Website Performance Report - Weekly
Website Slider & Banner Design - 6
Shared Hosting Plan - 50GB Storage
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NEED A HIGHER SPECS?

We do offer higher performance server such as Cloud Hosting or Virtual Private Server to enhance visitor experience to your website.

  • Amazon Web Service
    Host your website on AWS Global Cloud Infrastructure that spans 77 Availability Zones within 24 geographic regions around the world.
  • SSD Data Storage
    Every server comes with high-performing, persistent SSD-based storage.
  • Dedicated Resources
    With dedicated vCPUs & RAM. It’s 10x times faster than typical shared web hosting.
  • Fully Managed
    Realize the power of Amazon Web Services (AWS), without the challenge and expense of managing it yourself.

VIRTUAL PRIVATE SERVER (VPS) PLAN

LT ONE Virtual Private Server (VPS)
RM6,000
12 months
80GB SSD
4TB Bandwidth
SSL Enabled
LT ONE Website Maintenance Standard 12 Months
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FREQUENTLY ASKED QUESTIONS

What is credits and how it works?
A credit in this case means all the changes/requests included in the first initial email.

All packages do include edits to content on any page, changing banners, headers or footers, changing plugin settings, CSS adjustments, blog content or context edits, changing images or text.

Charges do include custom development (PHP, plugins, themes, etc), updating custom code, graphic design, creation of content or building out a new website or subdomain.

What are the scopes of work in website maintenance service?
  • Content & Information Replacement
  • Slider Banner & Image Replacement
  • Media & Link Replacement
  • Web Form updates
  • Complimentary web banner design depending on the package.
What is the usual response time and resolution time?
We get a lot of questions about response and resolution times here at LOCUS-T! Here’s the most honest answer we can give you – it depends on the ticket. Here’s how it works:

When you email a support ticket, you will receive an automated response right away, if it is submitted correctly into our system.

Within 1-8 working hours you will receive a response email from our website maintenance team that we are looking at the complexity of it and will let you know the estimated resolution time and when it has been resolved.

Within 24-78 hours you will receive a resolution email with the changes made on that ticket. For tasks that involve charges, it will take up to 7 working days.

Do you clean up malware?
Malware is a serious issue for any website, and the great news is that anyone on our Enterprise Website Maintenance Plan get malware removal included in their plans.

Our team of experts will scan the site, clear out all malware and check the site for any vulnerable areas such as outdated themes and/or plugins with known vulnerabilities.

After malware has been cleaned up, our team will create a security setup to harden your website to protect against future attacks.

Do you provide SEO services?
SEO is a long term challenge. We always recommend working with our Locus-T SEO team who can fully review your site and help you achieve your website goals.

Looking for someone to maintain your website performance and content update.

ENGAGE WITH OUR
MAINTANENCE SERVICE